Chinese fabric manufacturer, brocade and silk provider

Chinese fabric manufacturer, brocade and silk provider | fabrichina.net


Fabric
New Products
Table Napery
Cushion Cover
Mini Bag
Wine Bottle Cover
Tissue Holder
Table Runner
Hand Bag
Book Cover
Dinner Set
Coasters
Halter-Top
Shawl/Scraf
Sold Out


	About Us
	Contact Us
	Credit Card Safety
	Privacy Statement
	Shipping and Delivery
	Payment
	Customization
	FAQs

Do you need help shopping on FabriChina?

FabriChina always dedicates to the satisfaction of our valued customers. When you have any questions please peruse the below FAQs tips or feel free to contact us at support@fabrichina.net. Our customer service executive will be happy to assist you.

Overview

-What is the quality of our products?
-How often is our website updated with new products?
-How can I find a product?

Account Information

-How can I create my account?
-Can I modify my contact details or other information?

Order Status

-What happens after I place my order?
-How do I track my order?
-Has my order shipped?
-How do I cancel an order?

Billing

-What are my payment choices?
-When will my credit card be charged?
-What billing information will appear on my credit card statement?
-How about the charges & exchange rates?
-Will I get an invoice?
-Is my order process secure?

Shipping

-What are my shipping method choices?
-How much is my shipping?
-When will my order arrive?
-Can I track my package online?
-How do we prevent accidental damages to your products during delivery?

Return Police

-What's our guarantee?
-What's our return policy?
-Who pays for shipping exchange or return items back to FabriChina.net?

¡ñ	Overview

What is the quality of our products?
FabriChina offers handmade products and 100% satisfaction guarantee. We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets for the best prices of individual products so as to pass on the savings to our customers.

How often is our website updated with new products?
We try to update our website and products almost constantly. Welcome you to keep up with our new products by visiting our site from time to time by checking out our " What's New" sections available in every category.

How can I find a product?
Fabrichina.net offers several ways to select fabric products. We've been trying to introduce each item as elaborately as possible, so you can look through product list in every category to find what you want. For your consideration we set up an inner search engine to help you quickly find what you want. You can directly enter a keyword and click the "Go!" button to begin searching throughout the entire site. You can also use the drop-down menu to narrow your search to a specific category first.

Back to Top

¡ñ	Account Information

How can I create my account?
You must have an account for shopping at FabriChina.net. You can set up your account before shopping around by signing up, or create a new account after shopping.

Can I modify my contact details or other information?
Yes. You can modify your profile after logging in your account.

Back to Top

¡ñ	Order Status

What happens after I place my order?

Our ordering system immediately emails you a conformation of your latest order once you've placed an order through our online order form. After that, you can track your order status at any time by logging in your account. Please ensure that you are using your correct email address to receive our conformation.

How do I track my order?
1) Use your username and password to login "My Account" and check your order status.
2) Click the "Order Status " button on the Menu bar; enter order number to track your order.

Has my order shipped?
You can login your account to check your order status. When your order status shows "In Transit" it means that we've approved your payment and sent out your ordered items. You also can track your shipment status by entering UPS tracking No. (get from email confirmation) in UPS website which link from our Order Status page to view shipment details.

How do I cancel an order?
You may only cancel an order prior to it being shipped out. Please email support@fabrichina.net to notify us of the cancellations. Our customer service employee will deal with your require ASAP. However, we shall not be able to process a cancellation once your order has been shipped out.

Back to Top

¡ñ	Billing

What are my payment choices?
Currently our online subscription accepts all major credit card payment, including Visa, MasterCard, American Express, and EuroCard. We don't bill for any credit card service fees.

When will my credit card be charged?
Upon successful order your credit card information will be submitted to the payment gateway and processed by bank within 2 workdays. Please be sure to provide your exact billing address and phone number that your credit card company has on file for you. Incorrect information may cause delay in processing your order.

What billing information will appear on my credit card statement?
Your credit card will be charged in US dollars, and your payment to FabriChina.net will be under the name of "CapInfo Co. Ltd". If you have any question on your charges please contact billing@fabrichina.net, and we'll check for you ASAP.

How about the charges & exchange rates?
Due to fluctuations in foreign exchange rates between China and other countries, there may be very slight differences in your credit card statement with the total amount stated in your order invoice. However, we're always trying to make your billing amount lower than the prices total to avoid any extra expense to your account, and we're still trying to find better payment solutions.

Will I get an invoice?
Yes. When your payment is approved we will send you an email invoice for notification. We'll also include a paper invoice in your delivery package for your copy.

Is my order process secure?
Yes. We use adopts SSL technology to encrypt all data transmitted and the services of VeriSign conduct secure communications over the Internet. By this method your private information can be guarded from unauthorized access for credit card processing.

Back to Top

¡ñ	Shipping

What are my shipping method choices?
Currently, we just support two delivery methods: the UPS Express, since they are much faster and safe.

How much is my shipping?
Your shipping fee will be decided by the total amount of your order and the shipping method you select. You can check the Shipping and Delivery page for details.

When will my order arrive?
Normally, fabric products are in stock ready for shipping, so you needn't worry about any delay caused by stock unavailability. The total delivery time is mainly decided by the shipping method. Basically it takes 3-5 business days by UPS Express.

Can I track my package online?
Yes by UPS Express. You can track you package delivery status by entering UPS tracking No. (get from email confirmation) in UPS website which link from our Order Status page.

How do we prevent accidental damages to your products during delivery?
All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. UPS Express International will provide high safety service to our customers. Their door-to-door service makes both you and us ensure whether package has been damaged when you receive it. If there is any damage or broken on delivery package, you have rights to refuse it. In the rare event that you encounter goods damage, you may check our Returns Policy.

Back to Top

¡ñ	Return Police

What's our guarantee?
We guarantee that all of our fabric products have high quality and hand picked. We also guarantee that all of our products are in good condition when sent out for shipping.

What's our return policy?
Any product you ordered from FabriChina.net, which is damaged in transit or incorrectly delivered, carry a 10-day-after-delivery refund guarantee.
You may either request return or exchange within 10 days of delivery, by return we'll reverse a full refund. Please email support@fabrichina.net to notify us of the return BEFORE sending it back so we can give you proper mailing instructions as well as note the date. Returned items must be still in original packaging and in saleable condition as they were sent to you.
Please note that shipping charges is NOT refundable.

Who pays for shipping exchange or return items back to FabriChina.net?
In a normal event, the customer will be responsible for shipping their items back to us, whereas, we shall be responsible for re-shipping exchange items back to you. However, we'll pay the return or exchange shipping cost if the return or exchange is caused by our error.

Back to Top